「Korean Native」Customer Service Advisor (Social Media) - Penang Island
求人詳細・仕事内容
・Responsible for addressing operations, finance, and product inquiries from partners.
・Primary functions include:
a) gathering information, troubleshooting issues, triaging requests
b) facilitating communication between internal client’s teams and partners until a satisfactory solution is offered.
・Receives and answers customer inquiries on behalf of the client or businesses they represent via email. Provides quality instructions or responses to be able to resolve the customer's issue.
・Handle all customer service needs and support
・Record details of customer conversations and actions taken
応募要項・応募資格
• 1-3 years working experience in a service/sales organization
• Professional customer service skills: solutions mindset, helping nature, passion for customer and ability to deliver exemplary customer experience
• Excellent written communication skills in native language plus good English communication skills an advantage.
• Must have exceptional grammar typing accuracy skills – experience with business communication.
• Client-focused and solutions-oriented. Good problem solving and analytical skills
• Team player and self-learner.
• Ability to follow process and collaborate effectively to work in a team.
• Email and chat support experience an advantage.
• Pre-sales experience preferred.
• Flexible in shifting schedule
言語
Korea, English
募集概要
業界
コールセンター
職種
カスタマーサービス
雇用形態
正社員
基本給与
RM7,000
勤務地
ペナン / ペナン
勤務時間・日数
24 hours shift (8 hours working)
投稿日
2020/05/08
提供元
Agensi Pekerjaan AN Asia Sdn Bhd