Japanese Speaking Customer Service - KL

Job Description

・Understand customer’s enquiry and respond via applicable channels: email, chat, and call backs.
・Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
・Manage customer escalations and ensure that these are answered, tracked, and escalated as required
・Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes

Requirements

・Able to communicate well in English & Japanese
・Fresh graduate are most welcome

Language

Japanese, English