Japanese Speaking Customer Service - KL

Job Description

• You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).
• Professionally handle high volume of inquiries from clients and customers.
• You will be accountable for meeting individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Continuously identify work process improvements.
• Communicate to Team Leaders and (or) Manager.
• Perform office-based administrative duties whenever required.
• Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

Requirements

・An excellent command of spoken and written Japanese & English.
・Possess with JLPT N1
・Experience in customer service roles is desirable. Past working experience in contact/call center preferred.
・Willing to work in shift rotations (am/pm shift), any 9 hours from 7am – 11pm.

Language

English, Japanese