・日本人ディレクターの通訳業務
・会社の事業開発業務
・新規顧客とのコネクションを作る
・既存顧客との良い関係を作る

・Handle customer complaints
・Analyse product defects and justify findings
・Recommend actions for improvements
・Coordinate with internal departments as well as with customers
・Work closely with all Departments especially production and sales
・Required to travel to meet customers located overseas when required

＊Customers are manufacturers of printed circuit board makers mainly based on China, Taiwan, Korea, Singapore, Thailand.

・To liaise with customers or affiliated companies on matters related to product quality, cost & delivery
・To coordinate with internal Departments such as Production, Shipping and Quality Control to fulfil customers’ requirements.
・To prepare reports To maintain good business relationship with customers
・To conduct market research, collect market information and keep updated with the latest market developments.
・Communicate closely with customers Travel to overseas to meet customers when required
・Familiar with international business eg export procedures, documentation

・日系、ローカル企業への営業
・既存顧客のフォローアップ
・本社への報告
・資料作成

・有名外資系の決済サービスでのカスタマーサポート
・世界中からのオンライン支払に関するお問い合わせに答える
・顧客からのフィードバックをチームに報告
・チャット、電話での対応

・Coordinate of the sales of Material handling equipment and Conveyor related project.
・Manage stock and asset of our products(with HQ).
・Assist senior engineer for conveyor project.

・既存および潜在的顧客との関係を築く
・マレーシアにある日系顧客への営業
・決められたKPIの達成、並びに報告
・顧客からの問合せ対応や予約、アフターケアなど

・Overall purchasing function such as sourcing of suppliers, negotiation with suppliers to improve product quality and cost, monitor stock level & etc.
・Coordinate with sales person to prepare shipping documents.

・某有名SNSのプラットフォームのお問い合わせ
・運用、財務、製品に関するお問い合わせを迅速に解決に導く
・顧客からのフィードバックをチームに報告
・メール、チャット、電話での対応

・Responsible for addressing operations, finance, and product inquiries from partners.
・Primary functions include:
　a) gathering information, troubleshooting issues, triaging requests
　b) facilitating communication between internal client’s teams and partners until a satisfactory solution is offered.
・Receives and answers customer inquiries on behalf of the client or businesses they represent via email. Provides quality instructions or responses to be able to resolve the customer's issue.
・Handle all customer service needs and support
・Record details of customer conversations and actions taken