·Manage the operational and fiscal year activities of overall department (staffing levels, budget and financial goals).
·Responsible to meet overall department productivity and quality goals.
·Provide leadership and support to Top Management’s policy to ensure goals achievable.
·Provide technical and project management leadership for the team/ department.
·Plan and develop systems and procedures to improve operating quality and efficiency of the department.
·Propose and manage new projects if required ensuring that target/ goals for cost, quality, safety and manufacturability of products met the requirements.
·Assist staff to resolve complex or out of policy operation problems.
·To provide coaching, training, developing & motivation to staffs.
·Collaborated with another department to increase company sales in term of keep machine delivery date, set up on time and reduce claim from customer trough proper plan and arrangement

・To manage the department staff members to ensure work completion on time and meeting the targeted departmental goals.
・To manage stock control of inventory.
・To manage the ERP system on Receiving & Inventory management.
・To manage the daily operation of warehousing, ensuring the timely and smooth flow of parts from receiving, arrangement to next process without fail..
・To lead the department continual improvement activities.
・To manage, plan & implementation of the ISO 9001 / 4001.
・To manage, plan & implementation of Canon’s compliance programs.
・To support the department on LMW licensing rules & requirement, trade related functions and cost down activities.
・To plan and manage department budget.

・Assist in Translation for a Japanese manager of engineering team.
・To translate training for local engineers.
・Attend meeting, translate internal communication between the manager and local engineers.
・Translate specifications documents sent by Japan HQ for local engineers.

・To ensure timely collection of amounts due from customers.
・Able to perform under pressure in fast-paced business environment.
・Correspondence / Follow up with Japan on going and upcoming Project.
・Can read and understand Technical Drawing and/or Technical Statement.
・Participation and/or Preparation for Tender Project
・Negotiation for Contract such as Sales Contract
・Dealing with Custom/Forwarders in Import/Export.

・Service Desk , Helpdesk , IT Technical ( Troubleshooting , Team Lead)
・Manages resources and workload effectively (including performance reviews, personal development plans, and absence management)
・Owns and accepts personal responsibility for customer problems, champions customer issues to resolution ,Builds and enhance client strong relationships
・Technical Capability. Works within a team as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.
・Clients are Global Client
・Process. Follows established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service.
・Service Level. Recognizes opportunities to improve performance against Service Level. Acts as a point of escalation for agents to resolve service delivery issues. Monitors performance through statistical reporting and analysis.
・Project Work. Works within the team or under guidance from the project manager with implementation of technical designs to meet service delivery requirements within own area of responsibility.
・Problem Solving. Takes ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems (both new and known), Escalates or gains support where appropriate. Proactively analyzes, trends and reports on information (e.g. on performance service levels) in a timely manner to resolve problems, maintain and enhance service.
・Team Working. Trains and coaches members of the team to provide knowledge, assistance and advice. Works in a problem solving team to resolve service issues. May have team leader responsibilities and duties.
・Business Awareness knows how issues impact the delivery of service. Recognizes and reports opportunities to team manager and other relevant parties for additional business.
・Operational Support. May support process managers and service delivery managers with ad-hoc tasks, i.e. internal asset management, information distribution, special project preparation
・Reporting - collects and evaluates relevant reports and escalates non-conformance
・Investigates and analyses data following alerts and complaints. Produces specific reports as required by management.
・Monitoring Service Delivery. Measures performance of service delivery against operational level agreement or service level agreement. Reports any divergence from acceptable plan and escalates to appropriate authority.

• Internal Sales Coordinator to support sales representatives and coordinate sales-related activities.
• Coordinating the sales team by managing schedules, filing important documents and communicating relevant information.
• Process Purchasing Order.
• Contribute to customer satisfaction by promptly coordinate the customer inquiry.
• To deal and liaise with customers, dealers, retailers and distributors.
• Maintain and organize sales records and report.
• Willing to visit customer with sales members to understand the sales situation (if applicable)

・Design and perform laboratory analysis such as HPLC, DSC, FTIR, XRF, EDX etc
・Design and perform small scale pilot run(Polymer extrusion) at technical workshop independently
・Assist and lead a team in product or process development project
・Go to customer and provide customer technical service
・Go to university(USM) and test together
・Sometimes this position follows with Sales
・Introduce produce to customer
・Use company car
・Around 10 staff in team